FAQs
1. How can I contact you?
You can contact us by sending an email to babybudd.ca@gmail.com. We will respond to your inquiry as soon as possible.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. Can I get a refund on my products?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.
4. How long does shipping take?
The shipping time varies depending on the product and the destination. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional fees for certain destinations. You can contact us for more information regarding international shipping.
6. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
7. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
8. Are your products safe for babies?
Yes, all our products are carefully selected to ensure they meet safety standards for babies and young children. We prioritize the well-being and safety of our customers, and we only offer products that have been tested and approved for use with infants.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us for more information and pricing.
10. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we may not be able to make any changes.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.